Friday 7 June 2013

Cyclone 5-speed gearbox

I got a call earlier this week from Dean @ Rimini Lambretta Centre. He took the time to run through the manufacturing issues they've experienced with batch 2 of this gearbox. I was number 39 of the ~150 odd customers he's contacting who we're impacted by the issue  

Say what you fucking like but customer support like that is exceptional, very professional. I'm a happy punter and this is a game changing product. Official RLC script follows in addition to a picture of a Xmas tree:


"As you may already know, we have recently carried out a recall on the gearbox clusters from the last batch of ‘Cyclone 5 Speed’ gearboxes. The new replacement clusters will be a little longer than first anticipated as we want to test them.  We intended to collect the new replacement gearbox clusters recently  and send them out right away. However, both the manufacturers & DRT have quite rightly pointed out that it would be best that we test a few of these before sending them out. Whilst we are obviously confident that the problem has been resolved, as these clusters have been made with a new method of construction, we want to be 101% certain prior to sending these out to the public. This will involve intensive testing on a selection from this new batch which is already underway. This will be done in the quickest possible timescale and this equates to about 2 weeks.

If you intend to attend the Euro Lambretta Jamboree in Avignon (France), please temporarily re-fit a 4 speed gearbox for the trip.

I apologise for any inconvenience caused by this delay but as i stated during my call, safety is paramount and our top concern. As soon as we have confirmed that all is ok and the tests have been done, we’ll mail you to let you know that the clusters are on their way to you."

1 comment:

  1. Excellent post! I must thank you for this informative read. I hope you will post again soon.
    Kind regard

    Helical Planetary Gear Box Manufacturers

    ReplyDelete